This course introduces qualitative research methods that put people at the center of the design process. Students practice techniques such as interviewing, observation, story mapping, and co-design to better understand people's real needs and experiences. A central theme is equity: students learn to identify systemic biases in design and develop the skills to create more inclusive outcomes. Coursework includes research documentation, synthesis reports, user journey maps, and recommendations developed in response to real community contexts.
Willamette University